"Good consultant, but uncoordinated and lack of..."

About: Royal United Hospital

Anything else?

arrived with no idea why i what would happen. reception staff seemed very unhappy and not able to answer questions. left waiting around in two separate ENT waiting rooms next to each other (why?), one cramped with more people than seats and one large empty one. Lack of information about who I would see, what tests would happen, how long I would wait and how long it would take. Eventually saw an excellent consultant. Would be nice to think about how confusing ENT is for the patient arriving with no information, greeted by unhappy staff.

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Response from Royal United Hospital

I'm am very sorry that you were not totally happy with your experience as a patient in the ENT department at the RUH. We always welcome feedback from our patients and I would like to offer you the opportunity of a face to face meeting to discuss your views in more detail. Please contact our secretaries on 01225 824556 to arrange a mutually convenient time


Miss Catherine Ashworth

Clinical Director ENT

Royal United Hospital, Bath

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