"Disgusting treatment by all A and E staff"

About: St Mary's Hospital (Newport)

What I liked

After my mum was brought into A and E, me and my younger sister went up there to visit her. The staff nurse that was working there that night was disgusting. the attitude she said about the reason my mum was brought in was awful and she should have kept her personal opinions to herself instead of sharing them with my younger sister who was very upset. All the staff that were working in A and E that night were awful, very rude and not bothered about helping with any of our enquiries. We tried to leave contact details but were just told to go see so many people and when eventually we were able to leave some it was no good as they did not bother to contact us when they were meant to. they also failed to even let my Mum know we had been p to she her, overall was extremely hurt by the treatment that she received and if had any other choice would never use that hospital agin.

What could be improved

everything about the staff on A and E

Story from NHS Choices

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Response from St Mary's Hospital

Thank you for taking the time to provide us with valuable feedback on our services, your comments were shared with Matron who was very disappointed to read of your experience within the department. Staff strive to offer a friendly, efficient, caring service which is often a challenge in such a busy environment. From your comments this obviously wasn’t the case on the day in which you visited and Matron offers her apologies on behalf of the team and would like to extend an offer to meet with you to explore the episode further. If you wish to discuss your experience further please contact the Quality Team at St Mary’s Hospital who will facilitate this for you.

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