"Extremely reassuring"

About: Darlington Memorial Hospital

What I liked

Please pass on my thanks to all the staff involved with my visit to A and E at 3am this morning. I am eternally grateful to the nursing staff on the phone (111) who had a doctor waiting for me when I arrived. The doctor was excellent - he answered all my questions, dealt with me efficiently with medication and helped me calm down from an agitated state.

A sincere thank you to all involved.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Dear D Yates,

Thank you for providing feedback on your recent visit to the Accident and Emergency Department at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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