"It was a great relief to know the problem was identified"

About: Community Health Services / Community physiotherapy

(as the patient),

I was referred for physiotherapy by my Gp for intermittent back pain, I was led to believe that my back pain was likely to be resolved.

When I attended my physio appoint with Ceit the problem with my back was identified very quickly. I felt that Ceit put me at ease straight away and listened to me. It was a great relief to know the problem was identified and could be easily treated.

Ceit explained confidently what the problem was and how it was to be treated. I felt confident with her and clear about how my issues were going to be resolved. Ceit had a calm but confident manner that put me instantly at ease.

I feel my treatment was effective and I am much better equipped to deal with my back pain before. I felt pleased that Ceit explained that if I ever need to be seen my the physio team again, I could be referred for basic via my GP, allowing me to still feel supported. The whole experience of physio has left me feeling a great sense of relief. I am confident I can prevent my back pain but should it occur again I know how to cope with it.

Furthermore is was also a very quick process, I didn't have to wait long for an appointment or struggle to book appointments to fit with my work. Thank you: )

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Response from Kelly Owen, PALS Officer, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust

Dear Vale583,

Thank you so much for taking the time to post such kind comments following the service you received. Please be assured that we will pass on your comments to the staff concerned.

Kind regards

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