"Lack of information about my follow up appointment"

About: Stafford Hospital / Gynaecology

(as the patient),

I received the follow up gynaecology appointment in the post. No information was included on what would happen at this appointment. I was seen by a different doctor who seemed less sympathetic.

I had not gone practically prepared for the procedure that I needed, because of lack of information. Fortunately my husband had driven me to the hospital as I would have been unable to drive after this procedure.

In the past, at other hospitals, I have received information leaflets on the procedure to be carried out at an appointment and been advised on what to take with me. This is always useful.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear "Lilywhite"

Thank you for taking the time to provide this feedback about your recent experience at our hospital. I am sorry that our communication was not to the expected standard. To ensure we use your feedback to help us to improve services for future patients I have shared this with the gynaecology team.

Kind Regards

Angela Grocott

Head of Patient Experience