"Why ask patients to do things that just aren't possible?"
About: Leicester Royal Infirmary / Clinical haematology Leicester Royal Infirmary Clinical haematology LE1 5WW
Posted by circumflex (as ),
The Haematology Department at Leicester Royal Infirmary told me that they wanted me to have blood tests performed at my GP surgery for my convenience.
This doesn't work as my surgery cannot arrange the tests on the dates set, no matter how far in advance I book them, and they don't hold a supply of the collection sample bottles necessary.
I have therefore had to make separate visits to my GP and the hospital before I have even given any sample. I also note that the dates on the appointment card and the sample slips differ. The significance of this was not mentioned, though it's beginning to dawn on me having received an anonymous SMS message from the hospital last week.
I had presumed that the message was from another hospital department as it didn't identify its source, but the date did not have any significance, as my GP surgery weren't able to comply with the ones set by the hospital. I am therefore going to receive automated anonymous SMS messages that are meaningless, apart from having to make twice the number of visits that I previously had to make to get the necessary sample bottles.
Whether or not I am going to be contacted with the results of the blood tests is yet to be seen and, if I don't, that will be the last straw, Why ask patients to do things that just aren't possible?