"Lack of information, lack of understanding"
About: Good Hope Hospital / Urology Good Hope Hospital Urology Sutton Coldfield B75 7RR
Posted by dedee (as ),
My husband was referred to Good Hope, sutton coalfield as he required specialist care for penile cancer.
We were informed that a clinical cancer nurse would be assigned to help answer questions and support us through this stressful time. We were also informed that as the hospital was approximately 100 mile round trip for us and depending on traffic takes over 1 hour 30 mins on a good journey that accommodation was provided for immediate family.
We had no support from any clinical cancer nurse. All the information we had was through our own investigations and constant use of the internet, and then we were told that accommodation was available but no one knew who to contact to find any information. We contacted Pals who investigated and contacted us to inform us that no accommodation was available.
To add insult to injury we were then informed that visiting is for 1 hour 2pm to 3pm and 7pm to 8pm. No exceptions are made, even though we had been told to explain the distance and time it takes us to get to the hospital sister.
At this stressful and upsetting time these are problems patients and their families can do without.