"This seems to happen every single time we come to this clinic, Kings Mill."

About: King's Mill Hospital

(as a parent/guardian),

I've just arrived for my 4 pm appointment,I booked it for 4. 30 as my son doesn't finish school until 3. 50, and despite me telling the appointments team this several times the confirmation letter still came through as 4pm but that's another story.

I tried to book in on the electronic system and was unable to. I walked across to the reception desk and felt like I was ignored for the usual 30 seconds then looked at at though I was disturbing the lady and inconveniencing her. I should be used to this now with the amount of times we've visited over the years but it still instantly gets my back up.

After giving my son's date of birth I was given my previous address, the same address I had changed months ago when I booked the appointment. I pointed out that I had changed this and had received a confirmation letter through the post to my new address. I was told this wasn't possible as it would have updated on the system. The rest of the conversation wasn't the most pleasant, in my opinion they spoke in a sulky tone of voice which was most grating.

I'm now 40 minutes after my appointment time and have just been informed the Dr had been called away so the clinic is yet again running late.

This seems to happen every single time we come to this clinic. We are at least an hour late I've spoken to PALS about it and have been assured that it won't happen again yet here we are.

Theres nothing for my seven year old to do. The toys here are for preschoolers so I'm currently sat with a hungry bored 7 year old and am having to call my husband to tell him I don't know how long we will be stuck here.

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Responses

Response from King's Mill Hospital

Please accept our apologies for not replying sooner but we have only just received your feedback from the Choices team. We will ensure that your comments are fed back to the appropriate teams but it would be useful if you could let us know which clinic you were attending, we would also like to check that you son's contact details are all correct on our system now. Please could you contact our Patient Advice team on 01623 672222 who can provide assistance. The team are available on weekdays from 9am to 5pm.

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