"Extremely efficient, friendly service"

About: Telford referral and quality service (TRAQS)

(as the patient),

Extremely efficient, friendly service when booking an appointment.

I had a choice of dates and times which I was pleasantly surprised about as I work away a lot of the time. Having this flexibility meant less disruption to my work.

It is the first time I have been referred through the TRAQS system and I was impressed with the service. Well done, thank you.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to reply and share your experience of booked via TRAQS.

We are a new service and have only been in operation since June 2012.

We aim to offer a Choice of hospitals for patients which means that where possible we're able to offer a Choice of date/times for patients to make a Choice from. As in your case, if patients work away from home it is not always possible to attend appointments in the middle of the day.

Thank you for you kind comments which will be passed on to the team. It is always a pleasure to receive such positive feedback.

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