"Good response to emergency call from M25"

About: East Surrey Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust

(as the patient),

Had an unstoppable nose bleed whilst driving on the M25. I am on Warfarin which didn't help.

I tried my best to stop it but in the end had to call the paramedics to help me. The response from calling the emergency service using the motorway SOS phones was excellent and the staff attending to me in the ambulance were very professional and helped me calm down prior to taking me to the A/E from which I was transferred to the AMU ward and then to Hazelwood for further treatment and supervision.

I must thank the personal support shown to me by the paramedic who actually came to see me after her working shift was over to ensure that I was ok. This gesture of kindness and thought was over and above her day to day responsibility.

I also found that the medical staff on both the AMU and Hazelwood wards treated me well. By the way I enjoyed the food as well...

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Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear 'RJS'

Many thanks for taking the time to give us your feedback. I am pleased to hear your level of care and treatment here at East Surrey Hospital was as you’d hoped. I will pass on your thanks to the teams involved in your care.

Many thanks

Eloise Clarke

Communications Manager

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Update posted by RJS (the patient)

Dear Ms Clarke

Thank you for onpassing my thanks and gratitude to the personnel involved in helping and looking after me so well on a night which, for me, was not a good experience.


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