"Waiting a year for treatment"
About: Leicester General Hospital / Trauma and orthopaedics Leicester General Hospital Trauma and orthopaedics LE5 4PW
Posted by circumflex (as ),
I have previously mentioned my story in which I was diagnosed with shoulder impingement and have not received treatment, indeed I was told that it would be another six months before an ultra sound scan would be performed.
Last week I received an SMS message that I will reproduce here precisely (there is no identifying information within it)
You will be receiving a telephone appointment on Thursday 17th January 2013 at 11: 40. Please ring XXXX XXXXXXX if you are not able to receive this. "
Firstly, I have received nothing in writing and don't know whether or not I will. The message used the future tense and therefore confirms it is a reminder for something that hasn't yet occurred. This is not a reminder as I have no knowledge of what they're talking about. I also don't know what a telephone appointment is. If I assume that an appointment will be given to me by telephone, why not detail it in the message?
Bizarrely it appears to represent an appointment for an appointment. I honestly don't know, because if the date and time mentioned is an actual appointment, I don't know where it will be held, or what it will be concerning.
I won't even guess at the motives of the hospital, but such messages aren't helpful to anyone and my grasp of the English language is very good. I think anyone elderly or without a good grasp of English will be completely confused by such communications and won't help patients attend appointments.