"Disturbing lack of attention to detail"

About: King's Mill Hospital / Accident and emergency King's Mill Hospital / General medicine

(as a relative),

My Husband has been in 2 seperate wards during two long visits with the same conditions. the first time he was diagnosed with one major underlying condition but also another condition they couldn't pin point. he was put on a strict course of medicines for the first condition and treated to ease the second condition while it was being investigated further.

he came out of hospital and was put under outpatients. also given the strict rules that should be kept to no matter what in regards of the times he took 2 of his medicines. he has since been readmitted. this time hes on a different ward. the worst part is that they are not keeping to the strict medicine taking conditions that both doctors and other officials are stating they should. if the times arent kept to, he is prone to all manner of things thus putting his health in danger.

staff on the ward have been told repeatedly about how important this is. but he still has to "beep" pretty much everytime he is due the tablets. he's then ignored to the point of placing him in the danger zone. also noted is that the room he was put in still has things in it that belonged to the previous occupant. one of which was a used sick bowel/wash tub and a used towel.

the rooms tv wasn't working and we had to ask repeatedly to sort this out as he had no other way of keeping himself occupied. this was ignored for 3 days. when we happened to get someone who wanted to help, the tv guy was there and had it fixed within 20 mins of asking.

this on top of the room blind being broken and permanently down so that the room had no natural light.

Another disturbing occurance was 2 instances of agency covering staff taking away jugs of water that stopped him getting dehydrated and 2 occasions, agency cover staff going into his personal drawer after already adminstering tablets from the locked secure draw (they have no reason to go into the personal drawer)

and now there is a case of norovirus

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Response from King's Mill Hospital

Thank you for your comments. I note that you posted your comment in January but unfortunately your message has only just come through to us. We would be happy to discuss your concerns with you and would be grateful if you could call our Patient Advice team on 01623 672222 (who are open Monday to Friday 9am-5pm excluding bank holidays).

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