About: Ealing Hospital

What I liked

I went into Hospital with a sore leg which I had to be admitted for. I was admitted to the holding ward in the ground floor. It was the worst experience of my life . The ward smelt of urine and was dirty my daughter dropped a sweet on the Friday night under my bed it was still there on Monday night . The clearners were lazy did not clean properly.

I did not get any sleep for 3 night because of people screaming and shouting.

The nurse did not know how to take my blood she did not use the right needle talk about clueless. There was a male nurse who did not stop working . The others,we wont go there!!!

When I left I was not referred by the doctor to the clinic ar the Harmony clinic it was a complete nightmare I had to contact my GP to do all this.

What could be improved

Everything especially their referral system their cleaners are useless.

Story from NHS Choices

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Response from Ealing Hospital

We are sorry to learn about your experience. We take such feedback seriously and would like the opportunity to discuss this with you in more detail. Please kindly contact our Patient Advice and Liaison Service (PALS) on freephone 0800 0641120 or by e-mail at pals@eht.nhs.uk

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