"Complete waste of two and a half years!"

About: University Hospital Of North Durham

What I liked

Only kindness shown by nurses

What could be improved

Knowledge and sensitivity shown by the Doctors.

Anything else?

I have seen various consultants and doctors about a very private and personal issue. I was presenting with pain and they proceeded to tell me that it was in my head or as another Doctor said they couldn't do anything. Since I have seen a private consultant gynocologist in Birmingham I have been diagnosed with a condition and recommended for surgury to relieve the pain. I finally after two and a half years of coming to this hospital asking for help, I have a diagnosis and treatment available! Because of the staff's incompitence I was on Anti-depressents and on the verge of giving up because not one would believe me or look into the case. Their bedside manner was non-existent. They ignored everything I was saying and I will never trust them with my health or life ever! Go anywhere other than hospitals based in the durham area if you want help. Trust me.

Story from NHS Choices

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Response from University Hospital Of North Durham

Dear Kelly1425,

Thank you for providing feedback on your experience under the care of the Gynaecology Service at University Hospital North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774