"The diagnosis was awful but the treatment was..."

About: Rotherham Hospital

What I liked

From March 2012 until Dec. 2012 I was treated for a recurrence of breast cancer. From being diagnosed , through many examinations, scans and tests to an operation for the removal of the lymph glands I was very satisfied indeed with the service I received. The Macmillan nurse to whom I was allocated was thorough, efficient and very patient orientated. She made those 9 months so much more bearable. After the operation I spent the night in B11 where I was monitored regularly. The nurses there worked very hard indeed and treated everyone equally well including one young patient who would have tested the patience of Job! The ward was kept clean at all times and the food was quite good.

At all times throughout my treatment I was treated with respect and consideration. Appointments were made on time and there was only one delay when the oncologist had to cancel.

In an era of litigation and complaint I feel it is necessary for the morale of the hospital staff to apportion praise where it is due. It is just as easy to praise as it is to complain.

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust

Dear Anonymous, many thanks for your posting on the Patient Opinion web site.

We do appreciate patient feedback and it is good to know that you were treated with respect and consideration throughout the time when you were with us for your examinations, tests, scans and operation and that our staff on Ward B11 looked after you well, together with the support given by the Macmillan Nurse.

Your kind comments will be forwarded to the staff concerned who will be delighted to know they were able to provide such an excellent service.

With best wishes,

Grace

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