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Care Opinion

very bad and will not go again to this department

Story from nhs.uk

"very bad and will not go again to this department"

About: West Middlesex University Hospital

What I liked

nothing. dermatology department is not up to modern techniques used in dermatology and need to improve.

What could be improved

receptionist should improve her attitude toward patient.

Anything else?

consultant should be more concerned about patient condition and have better communication with staff working with them

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Responses

Response from West Middlesex University Hospital 11 years ago
West Middlesex University Hospital

Submitted on 07/01/2013 at 15:43
Published on nhs.uk on 18/01/2013 at 22:22

We are very sorry that your experience in the Dermatology Department was not a positive one. We have taken your comments on board and will make a general announcement to all staff within the Department of the issues raised. We hope that this will ensure that any future appointments you have in the Dermatology Department will have an overall positive experience. If you wish us to address your concerns more specifically then please contact us with your details and we will investigate further. You can email tellus@wmuh.nhs.uk or speak to our Patient Advice and Liaison Service on 020 8321 6261. Thank you for your comments as we welcome all feedback as it enables us to improve our services for all patients.

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