"Unacceptable behavior by some staff"

What could be improved

My mother had a stay in this hospital before she died of cancer .

She used to tell me that some of the Nursing staff at the hematology day care department seemed seemed a little uncaring and unfriendly at times although some were really good .

She also had a terrible time on the cancer ward whilst a patient there , her last days were really made miserable by some of the ward nursing staff .

Again , some of the staff were really good and showed genuine care but most were disgraceful and we felt should not have been placed in a ward dealing with such a devastating illness .

Bad tempered , impatient and rude nurses have no place in the Hematology dept or the cancer wards .