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Excellent, facilities and standard of patient care...

Story from nhs.uk

"Excellent, facilities and standard of patient care..."

About: Queen Elizabeth Hospital Birmingham

What I liked

Staff were extremely helpful and reassuring, both clinical and non clinical staff. For a fist appointment at the Haematology Clinic, I was extremely impressed with the service provided. The facilities were exceptionally clean, dignity and professionalism was maintained at all times during my consultation and I felt genuinely 'cared for'.

What could be improved

Not Applicable - I cannot find fault in the facilities or care provided!

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Responses

Response from Queen Elizabeth Hospital 11 years ago
Queen Elizabeth Hospital

Submitted on 29/01/2013 at 16:28
Published on nhs.uk on 30/01/2013 at 07:38

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experience during your visit to the Haematology Clinic.

It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the area that you visited; they will ensure it is shared with their teams.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.

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