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Care Opinion

Fast, friendly and efficient.

Story from nhs.uk

"Fast, friendly and efficient."

About: St Albans City Hospital

What I liked

I attended the day surgery ward, under the care of a surgeon for an op to my elbow.

On arrival the receptionist was very friendly.

I was sent through to the ward to be met by a nurse who organised me very quickly and kept me informed of everything that I could expect.

I was first down, and was put at ease by both the nurse and pre op staff in the anaestesia area.

On recovery, I was once again under the friendly care of the nurses in the day surgery ward, who dealt with everything very clearly and efficiently, and was discharged with all the relevent advice required.

What could be improved

Chocolate Hob Nobs instead of Digestive biscuits.

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Responses

Response from St Albans City Hospital 11 years ago
St Albans City Hospital

Submitted on 04/01/2013 at 15:44
Published on nhs.uk on 05/01/2013 at 10:03

Thank you so much for taking the time to comment on your patient experience at St Albans City Hospital - it really is appreciated!

Considering your completely understandable anxiety, we’re delighted to hear your whole treatment process went well, and you came away with such a positive impression of your whole experience with us.

Our staff are working hard to provide this level of care to all of our patients, so this will truly give them some added motivation. We have passed on your kind words onto the clinical staff in the Orthopaedics department, who were delighted to receive them.

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