"Generally good but a lot of room for improvement."

About: Macclesfield District General Hospital

What I liked

Some of the staff nurses and HCA's were good at their jobs,one Staff Nurse particular is a credit to the nursing profession...................others needed to be re trained.

Nurse Pactioners who are highly gualified in their particular field turned out to be far better than most of the doctors.

What could be improved

Eliminate banging crashing and shouting noise at night. Introduce a quiet time between the hours of 10pm-6am Sleep is part of the recovery process for the patients

Night agency nurses were a disgrace and oblivious to the care and comfort of the patients. They should remember they are there for the patients and not the other way round! Employ more trained permanent staff.

Give patient survey forms out upon discharge not when patient has spent a short time on the ward.........results may be a little different

Anything else?

On the whole a well run ward with the 'team' policy of looking after patients a good idea.Ward sister should do a round each day and speak to every patient.

Locum doctor was allowed to over- ride a decision by an anaesthetist, which left patient in pain for over eight hours at night. Should not have happened and was disgraceful especially as this happened only 6 hours post op.

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Responses

Response from Macclesfield District General Hospital

Thank you for your comments regarding your recent experience on the Surgical Ward.

The positive comments you make are much appreciated and will be forwarded on to the sister on the Surgical Ward.

I also appreciate you commenting on the issues that you feel could be improved which will be discussed with the matron for the area.

If you would like to discuss your experience in further detail please contact a member of the Customer Care Team on 01625 661449.