"leaves something to be desired !!"

About: King's Mill Hospital

What I liked

The people of Newark are told the best care is available at King's Mill

however my sisters' husband was taken their after he became unconscious

and she was told could be 4 hours before the doctor would be available.

The A&E was crowded and care was slow. It was well after midnight before

he was fully assessed and given a bed moreover he was left for hours wet

from his urine. More than ever I feel the people of Newark need their own

hospital to fulfil the purpose to which it was built and where a more speedy

service and caring service could be offered to it's patients.

What could be improved

The hospital is apparently unable to accommodate to a reasonable time frame

those in need of A&E one should not have to make a journey home after midnight

having arrived in mid afternoon. Provide an A & E service at Newark for those

with heart attacks.

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Response from King's Mill Hospital

Thank you for taking the time to let us know your thoughts. We are sorry to hear of the problems you experienced at King’s Mill Hospital. We pride ourselves on the quality of care we give to our patients and so we will inform the Emergency Department team leader of the comments you have made so that we are able to ensure future patients do not experience similar problems.

The Minor Injuries Unit/Urgent Care Centre (MIU/UCC) at Newark Hospital is open 24 hours a day. Joint protocols exist between East Midlands Ambulance Service and Newark Hospital, and each patient is clinically assessed before being transferred to the most appropriate place for their treatment. A patient who is unconscious would not be admitted to Newark Hospital as the investigations and tests required at Newark to determine a level of unconsciousness are not as advanced as that of the larger centres, such as King’s Mill Hospital.

With regard to your comment about heart attack patients being seen in Newark, in February 2011 changes were made to the way stroke and heart attack patients were treated across the whole of the country. These changes were made after an extensive regional and national review by stroke and heart experts to ensure more lives are saved and ensure patients are offered a better chance of recovery. Newark patients who suffer a heart attack therefore go straight to a specialist cardiac treatment centre.

If you require any further information please do not hesitate to contact the Patient Advice team on 01636 685692 or 01623 672222.

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