"the most traumatic expererience ever. hopefully..."

About: Alexandra Hospital

What could be improved

everything.my husband had to be readmitted again 27/9/12 as an emergency after emergency surgery sept 10 2012.he had bowel surgery that time and when he was readmitted fistulas had formed in the wound site and on recollection the doctor who discharged at that time removed staples from the scar site saying it was overcrowded but in hind site was the beginning of the fistulas forming. he was on ward 17 where for the next week was treated conservately and kept under observation. a week past with no obvious treatment. it was was obvious to the family that his condition was deteirorating.the question was asked why was he on ward 17 when ward 18 specialised in bowel problems. the next day he was moved to this ward and after speaking to the ward sister? and refered to some one who was in overall charge of the whole kit and kaboodle we were were assured everything that could be done was being done. after this my husband did appear to receive constant care and on 31/10/12 was allowed to return home fully incontinent using nappies that were completely inadequate.we coped with this situation, with district nurses attending everyday until 1/12/12 and he was taken to worcs royal hospital at our insistance and admitted as an emergency where they found the following problems that were related to his time in redditch. he had entero-enteric or entero-cutameous fistulas. pleural effusions pulmonary oadema, lobar pneumonia, uti which was E.coli positive, urethal trauma seen with blood clot as a result of a 22mm catheter trying to be forced into his urinary tract.On Tuesday 4 Dec 2012 my husband's condition became so bad he nearly died.we would like to thank the care and kindness showed to us in WRH resulting in my husband coming home 13/12/12. where he is making good progress due to the care we received from the team. god bless you.;;;,

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Responses

Response from Alexandra Hospital

We are very sorry to hear that your husband experienced poor care following his admission to the Alexandra Hospital. We have arranged a meeting with yourself and senior staff involved in his care where we hope to discuss and resolve the issues you have raised.

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