"The staff were kind, the waiing time was..."

About: University College Hospital

What I liked

Efficient service.

What could be improved

Toilets were dirty.

Story from NHS Choices

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Response from University College Hospital

Thank you for your feed back and we're pleased to note you felt the service over all was efficient. We are, however, sorry that you felt the toilet facilities fell below the expected standard. We are constantly working to improve the experience patients have in the department and I have fed this back to the estates and facilities teams to help them improve the cleanliness of the facilities. If you want to discuss further please do get in touch.

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