"Helpful, friendly service."

About: Cannock Chase Hospital

What I liked

The physiotherapy department are always helpful and friendly, they give good advice and check that you are doing your exercises correctly.

What could be improved

More hydrotherapy

Anything else?

Every physiotherapist has an excellent attitude to work.Well done.

Story from NHS Choices

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear "jillyco1"

Thank you for taking the time to provide us with this positive feedback. We are delighted that you have had a positive experience with our physiotherapy team and I have shared your comments with them.

The hydrotherapy pool is a rare resource which many other hospitals have closed down due to the cost of the upkeep. We use it to provide therapy for inpatients, outpatients and external groups such as children with special needs so, as I know you will appreciate, it is always in great demand. We try to always keep its use as equitable as possible for all service users and therefore unfortunately have to be strict with time limits for individual use.

If you would like to discuss this further please do not hesitate to contact me direct on 01785 887693

Kind Regards

Angela Grocott

Head of Patient Experience