"Atrocious - the place could do with an objective..."

About: Leicester Royal Infirmary

What could be improved

The same old story with Leicester Royal Infirmary - poor service!

I have had run-ins with ENT and Hearing Services in the past, regarding bad-quality services both clinically and adminstratively - nothing changes!

Latest event - I waited 2 months for an appointment and now, another 2 months on, I still haven't got my hearing devices. I have been trying to contact by telephone since 10.00 - it is now 13.20 and I still can't get through; it is constantly engaged. Really appalling service.

Story from NHS Choices

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Response from Leicester Royal Infirmary

We're sorry to hear that you feel the services have let you down and that you had difficulty getting in contact with the Hearing Services team. We take your comments very seriously as we are constantly striving to improve the services, therefore we have passed your feedback on to the ENT and Hearing Services teams.

If you are still experiencing problems or would liike further information, please feel free to speak to the Patient Information and Liaison Service (PILS) on free phone 08081 788337.

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