Posted by amanda82
What I liked
My mom was admitted on the 17th Dec 2012 after problems were found on a routine heart scan.
As soon as the problem had been found my mom was seen by many doctors/surgeons and other specialists from cardiology, rheumatology and also maxillofacial. All of those involved in her care (up untill she was transfered to heartlands for surgery) were excellent as always.
All of the areas visited in the hospital were very clean, all staff washed there hands & used hand gels, all bedding and gowns were very clean too.
The food choices and food quailty was very good (as usual) although maybe the option of a plain salad could be introduced, especially as when your spending a lot of time in bed two cooked meals can be a little to heavy to digest (my mom is unable to eat sandwiches due to food intolerances).
I also like the fact that visiting relatives are not allowed to use toilet facilities on the wards but instead have to use public areas. Also visitors can not use chairs next to the bed to sit on but instead have to collect a chair from elsewhere. I think both of these rules are very good as it helps to stop the spread of infections & germs (epecially with norovirus going around)
What could be improved
The only improvement i would make would be to add a plain salad option to lunch and/or dinner as mentioned above.