What I liked

My mom was admitted on the 17th Dec 2012 after problems were found on a routine heart scan.

As soon as the problem had been found my mom was seen by many doctors/surgeons and other specialists from cardiology, rheumatology and also maxillofacial. All of those involved in her care (up untill she was transfered to heartlands for surgery) were excellent as always.

All of the areas visited in the hospital were very clean, all staff washed there hands & used hand gels, all bedding and gowns were very clean too.

The food choices and food quailty was very good (as usual) although maybe the option of a plain salad could be introduced, especially as when your spending a lot of time in bed two cooked meals can be a little to heavy to digest (my mom is unable to eat sandwiches due to food intolerances).

I also like the fact that visiting relatives are not allowed to use toilet facilities on the wards but instead have to use public areas. Also visitors can not use chairs next to the bed to sit on but instead have to collect a chair from elsewhere. I think both of these rules are very good as it helps to stop the spread of infections & germs (epecially with norovirus going around)

What could be improved

The only improvement i would make would be to add a plain salad option to lunch and/or dinner as mentioned above.

Story from NHS Choices

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your mother’s experience at the Queen Elizabeth Hospital Birmingham.

We are very pleased that you and your mother have had such a positive experience during her recent stay in our hospital. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure their experience under our care has been positive. Your feedback has been passed on to the senior managers of the areas that you visited; they will ensure it is shared with their teams.

In relation to the comment you made regarding the food choice options, our Food Services Manager is happy to advise that we have now increased the salad range we offer and now also include salad as a vegetable option for any of our meals.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.