"rude treatment at a and e "

About: Royal Alexandra Hospital / Accident & Emergency

(as a relative),

Triage nurse stood at door calling patients as if she was at a vets. no smile, eye contact or how are you to patients.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your feedback.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting.

You raised a number of issues that are of concern and I have passed your comments on to the manager responsible for these services to share your experience with local staff.

Paul

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