"Concerned about my father in laws recent stay"

About: East Surrey Hospital / Older people's healthcare

(as a relative),

My father in law was recently admitted to your hospital as an emergency suffering from a serious pancreatic condition. He is in his seventies and hadn't eaten for several days, so he was in a frail condition physically and mentally. I understand from my mother-in-law that the standard of care he received was appalling. Virtually no attention from doctors, and most nurses didn't seem to care about what they were doing.

For example, the machine he was on broke down 30 times because it was being improperly operated, drugs were administered late or not at all and he was left for long periods with no attention at all. My Mother in Law was so appalled by the situation she felt that if he stayed in your hospital he would die.

Now I realise this is second hand and it may be slightly exaggerated. He has private medical insurance and has now been transferred to a hospital where he is receiving the highest standard of care.

This is a terrible state of affairs, I don't know what can be done about it but I feel those responsible should be named, shamed and punished.

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Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear 'SimonS'

I'm very sorry to hear your mother-in-law's account of her husband's care. Exaggerated or not, it certainly sounds as if his care was below expectations. We pride ourselves on providing quality and safe care and have a very good record for continuing to improve our patients' experience, so I'm not sure what why your father-in-law did not receive the care he or you would expect. We would like to investigate this further, but to do this I need the patients name and DOB. Please can you contact Sally Britain, Deputy Chief Nurse on sally.britain@sash.nhs.uk.

Many thanks for taking the time to help us improve our services.

Eloise Clarke.

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