"Concerned about my father in laws recent stay"

My father in law was recently admitted to your hospital as an emergency suffering from a serious pancreatic condition. He is in his seventies and hadn't eaten for several days, so he was in a frail condition physically and mentally. I understand from my mother-in-law that the standard of care he received was appalling. Virtually no attention from doctors, and most nurses didn't seem to care about what they were doing.

For example, the machine he was on broke down 30 times because it was being improperly operated, drugs were administered late or not at all and he was left for long periods with no attention at all. My Mother in Law was so appalled by the situation she felt that if he stayed in your hospital he would die.

Now I realise this is second hand and it may be slightly exaggerated. He has private medical insurance and has now been transferred to a hospital where he is receiving the highest standard of care.

This is a terrible state of affairs, I don't know what can be done about it but I feel those responsible should be named, shamed and punished.