"Long delay in admission"

About: Tameside General Hospital / Accident and emergency

(as a relative),

A relative was sent to hospital by the GP (accompanied by letter) with suspected pneumonia. They were kept in A&E for 5 hours, then sent to MAU, waited to be seen by doctor, finally seen by doctor after another 4-5hrs, sent for xray and finally admitted to a ward nearly 12 hours after arriving at hospital.

I feel this was a disgusting service for a poorly person and their partner.

As it was New Year's eve the hospital may have been short staffed, but that is no excuse.

The patient has underlying health problems and pneumonia is not definitely the problem, therefore this patient and surely to protect other patients should have been dealt with much quicker.

I just hope the hospital give them good treatment now!

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Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

I am sorry that your relative experience delays in the A&E and MAU departments at Tameside.

Unfortunately, along with a number of other Hospitals in the Greater Manchester area we have experienced exceptionally high levels of demand.

Thank you for sharing your relative’s experience. Clearly this is not what we aspire to and I will ensure the A&E and MAU teams are made aware of your comments.

Kind regards

John Goodenough

Director of Nursing

Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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