What I liked
I visited a relative in Ward 1 and found that the staff were not interacting with my relative.
A nurse came to take his temperature and did not ay what she was going to do or who she was or why.
A nurse came to look at his notes and did not speak to him or the visitors.
A doctor came to explain the next step in the treatment and explained it clearly, but did not introduce himself, referred to "the patient" instead of by name and did not enquire who we were - we could have been neighbours.
A nurse was overheard saying to another that since moving from another ward she "hated it".
At radiology a porter almost took the wrong patient away.
It is very simple to interact with patients as people but the staff were almost without exception avoiding all opportunities to interact with the patients. The sad thing is that these interactions have zero cost and enormous benefit.
What could be improved
Staff to introduce themselves to patients and visitors.
Staff to ensure that the patient understands what is being done to them.
"Very disturbing."
About: South Tyneside District Hospital South Tyneside District Hospital South Shields NE34 0PL
Posted via nhs.uk
- Story from
- nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses