"My treatment by everyone at the JR was thorough,..."

About: John Radcliffe Hospital

What I liked

The care I received at the JR was exceptional and I couldn't fault it. I had been wrongly advised at Witney MIU that my cut thumb was not too serious and even if the tendon was damaged (it was 100% severed) there was no urgency in getting it treated. 5 days later (on Christmas Eve) I saw a different nurse at Witney MIU who phoned the JR and I was able to speak to consultant. He explained the urgency and kindly agreed to operate that afternoon. Everyone was kind and attentive. My anaesthetist must have done a brilliant job as I had no adverse after effects and was able to enjoy Christmas Day to the full. The Consultant did a fantastic job on my thumb - I can't thank him enough for getting all done so quickly. It's early days but all going well so far thanks to more great care from the physiotherapist .

For acute care the NHS is fantastic. Please pass on my thanks to all those involved in my care.

What could be improved

Advice given at Witney MIU.

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Responses

Response from John Radcliffe Hospital

Thank you for your positive comments regarding your experience at the John Radcliffe Hospital - we wish you well for your future recovery.

We also note your comments regarding the MIU at Witney and suggest that if you wish to discuss this further you contact the Patient Advice and Liaison Service at Oxford Health NHS Foundation Trust who are responsible for the MIU at Witney. Their contact details are PALS@oxfordhealth.nhs.uk, or telephone 0800 328 7971.

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