"Satisfactory, not an unpleasant day."

About: Good Hope Hospital

What I liked

I went for a chest x-ray. Soon after entering, someone approached, and showed me to the correct department. I can not think of anything that could help more, for navigating corridors.

After a short wait, my name was called by a human, not machine. The x-ray was taken efficiently. Since it could potentially detect cancer, there was no friendly conversation, rather an appropriate gravitas.

What could be improved

Shelter or seats outside for those awaiting a taxi. Within cost restraints, it was all satisfactory.

Story from NHS Choices

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Responses

Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust We are preparing to make a change

Dear Anonymous

Thank you for your feedback. A lot of work has been carried out on helping patients/visitors find their way around our hospital sites so I am glad to hear it is working effectively.

I will ensure your feedback about shelters/seats outside for people to use whilst waiting for their transport is passed to our Estates Department to invesigate if this is a possibility.

Thank you again.

Catherine Williams

Patient Engagement Department

Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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