"The treatment my Aunt received was neglectful."

About: Queen's Hospital (Romford)

What could be improved

My Aunt was dying of cancer and in my view she was neglected for long periods of time by the staff on the ward. A complaint is being sent to the hospital.

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Response from Queen's Hospital

Dear Anonymous,

Thank you for taking the time to share your comments about your aunt's care at Queen's Hospital. I was sorry to learn of your concerns.

I note your intention to make a complaint and would encourage you to send us your concerns. You can obtain a copy of the Complaint Leaflet from our website or alternatively you can email the Complaints Team at complaints@bhrhospitals.nhs.uk

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

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