"Professional and caring staff"

About: Bradford Royal Infirmary

What I liked

Some of the staff went out of their way to ensure I was given the appropriate pain management for me which I found very impressive. The staff made me feel comfortable and confident that the care and treatment I received was of high standard and that they really cared about my health and welfare.

What could be improved

A cleaner, on the 'day ward' spent all day cleaning and appeared efficient but the heals on the shoes she was wearing were covered in mud.

During my overnight stay one of the nurse staff made a racist comment about one of the other patients (an Asian lady) and could be overheard by all patients on the ward.

Story from NHS Choices

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