"Terrible"

What I liked

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What could be improved

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Anything else?

Terrible service! Was on the phone for 1.5 hour trying to book an appointment for an urgent blood test and they kept putting me on hold for 4 minutes! This happened few times and then they just hanged up the phone on me!

Thy are closing at 4pm and I got the answering service telling me that the line is now closed at 3.25 pm!

Story from NHS Choices

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