"an upsetting experience that spoilt what should've..."

About: University Hospital Lewisham

What I liked

The anesthetics doctor was excellent and very friendly and reassuring.

What could be improved

After being left in a waiting room of visitors, with painful contractions for 45 mins, I was finally given a room. Both agency midwives ignored my birth plan. The first actually fell asleep when I wad in labour and the second spent ages on her mobile arguing with a guy who owed her money. Hardly relaxing after being in labour with my first child for 2 days. I was not allowed to move around, despite having a mobile epidural. The midwife left me alone for an hour, I was ready to push. She returned and shouted at me for removing the constricting monitor belt, refused to check how dialated I was and bullied me into having an oxytocin drip. I didn't need it as was 10cm dialated. Baby got distressed and a panic birth ensued.

Thank god baby was ok. Midwife made us think she would die.

Postnatal ward was awful. A woman spent whole night singing to her phone. Her boyfriend brought KFC at 11pm and was let in. I asked to move and was ignored, so got no sleep for 4th night running.

I put in a complaint form but have had no response. Will not ever use again.

Story from NHS Choices

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Responses

Response from Lewisham and Greenwich NHS Trust

We are very sorry to hear that you are unhappy about the care you received in the maternity department.

We would like to investigate this matter for you, so please contact our PALS Department on pals.lewisham@nhs.net or 020 8333 3355.

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