"Mainly good care on ward 8"

About: Good Hope Hospital / General medicine

(as the patient),

Spent a week in there recently and couldn't have asked for better care, except for a couple of nurses that lacked dignity and compassion, who really let the experience down.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Susan Moore, Executive Lead Director, Good Hope Hospital

picture of Susan Moore

Anonymous2012,

Thank you for taking the time to write about ward 8.

I hope you are feeling better and will start the New Year in good health. I am sorry to hear that, although your stay on Ward 8 was generally very good, a couple of the staff members let the team down. I will talk to the the Ward manager about this and I know she will speak to all of the team to re-enforce that we have high expectations of all our staff.

Care, compassion and good manners are central to the values of the team here, and so I would I like to apologise on behalf of the few who let the Hospital down.

Once again I hope you have made a good recovery, Ward 8 will be relocating soon to a newly refurbished ward so the surroundings for patients will be improved too.

Thank You for contacting me

Kind Regards

Sue Moore

  • {{helpful}} of {{total()}} people think this response is helpful