"Mum's mixed experience in St Helier"

Mum was taken to A&E on a Saturday with severe dehydration. After some blood tests they decided to keep her in. She was taken to SAU ward where the staff were very good. She has dementia, type 2 diabetes and most recently recovered from a ruptured gallbladder.

On the Sunday they decided to move her to Ward C4. At 10.30pm I alerted the nurse to the cannula that had come out unfortunately. So her vital glucose fluids were not going in. The nurse just looked at me with apathy and told me that the Dr had to do that. I assumed she meant perhaps the following morning at the latest? !

I came back at 3pm on the Monday. I had called in the morning to ask about the cannula and fluids (WHY AM I HAVING TO DO THIS BY THE WAY? ). I was falsely assured that it would be reinserted when the doctors did their rounds.

So 3pm, no one has seen my mum, no one has escalated the cannula being out and bag of fluid just sitting there from 10pm previous night. I ask the nurse why the cannula is still out and was told that the doctors suggested that. When I asked which one I was told to ask the nurse at the desk, which I did

To cut a long story short, after I complained, the Site Manager, repeat Site Manager comes to deal with my complaint. Excellent person indeed. The site manager proceeded to reinsert the cannula and get the fluids going again.

On Tuesday the Bag of fluid runs out. No Dr has seen my mum. I am forced to go to PALS to complain. Why should I need to do this? A severely dehydrated, diabetic patient with dementia has not been seen in 48 hrs. Disgusting!

As for Aramark, do they know some patients have dementia? When you say do you want breakfast and the patient says no, they just cruise on by with not a care in the world.

The CEO has a video out saying care and attention must be given to patients and relatives? I felt that no one I saw cared about my mum, no one cared about me either.

If I had not intervened, I don't know how long my mum would have been left in that ward. 3-4 days? When the Dr eventually came they claimed they did not know one of their patients was in this ward. Great. Just Great. So I would like to know who is responsible for this sub standard care? The nurses, the Dr's, the Site Manager, who?