"My poor experience of Bournemouth A&E - "

About: Royal Bournemouth General Hospital / Accident and emergency

(as the patient),

My story relates to an accident that I was involved in just over 2 years ago. Strange why I write about it only now, but I've been prompted by my Father's poor experience today at Bournemouth A&E.

I was involved in a crash on my bike where I was brought in by ambulance. I was basically left in a cubicle for approx 3 hours before I was seen. When I eventually saw the Doctor and explained what happened, they said that they needed to check whether I'd punctured my lung or ruptured my spleen.

I assured the Doctor that this was not the case, because if it were in my view I'd have been dead long before she saw me. I don't normally moan, but the nurses in my experience there lacked compassion and because I sat and didn't say anything it was OK to just leave me there.

The real corker was when a patient handcuffed to two police officers jumped the queue and walked past to be seen. This makes me think that there wasn't a prioritization based on severity of injuries. In the background I could hear (not see) an old lady who was in considerable pain moaning loudly with nobody attending to her as far as I could tell.

I had also split my head and had to point this out as they'd not examined me properly. The wounds were eventually cleaned at my request. When I was given the all clear probably 6 hours later (approx 2 in the morning) they told me I could leave and that they would order a taxi for me. Slight problem, I didn't have any money and I couldn't walk. I had to insist on waiting until the morning.

I read that the NHS are understaffed and I know that there are good people who take a pride in what they do. Nursing surely has to be a vocation, not just a job. On that day I didn't see a lot of that.

I know the treatment in Poole A&E is a lot of different and I've seen a more professional approach in the past with members of my family that have been treated.

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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

We are very sorry that your care and that of your fathers has been below the high quality of standards we aspire to.

We would welcome further discussions with you or your father about your latest visit and be grateful if you would make contact with a member of our PALS team on 01202 704886

Again we apologise for your negative experiences and thank you for taking the time to provide us with your feedback.

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