"Staff I met appeared uncaring"

About: Manor Hospital / Trauma and orthopaedics

(as a relative),

My father (90) was admitted to Walsall Manor Hospital last year after breaking his hip in a fall.

The clinical treatment he received was fine but apart from that, I felt the way he was treated was appalling.

The food was inedible, the nursing staff I met appeared uncaring, even leaving one poor old chap's food, who was unable to even sit up in bed, out of his reach.

I asked to see the Sister and immediately the nursing staff, who had just been sitting chatting, out of site, became visible and started showing interest in the patients they were supposed to be caring for.

It makes me so angry because I feel that when these old frail people are in hospital many are not treated with any degree of respect or basic care and it is not that staff seemed overworked, they just didn't seem to have the right attitude and only appeared caring and busy when being observed by their management.

All it needs is reasonably edible food and actual care rather than couldn't care less attitude.

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Responses

Response from David Foster, Marketing and Communications team, Walsall Healthcare NHS Trust

Thank you very much for taking the time to complete this feedback. I am extremely concerned about the comments you have made and would be grateful if you could contact me directly so that I can understand the detail of the issues, where the care was completed, when your father was in hospital and the dates that you observed this care.

My details are below; I hope to hear from you

Kind regards,

Kathryn Halford,

Associate Director of Nursing,

Kathryn.halford@walsallhealthcare.nhs.uk

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Response from Walsall Healthcare NHS Trust

Thank you for contacting me, I was hoping that as a result of speaking to you I would be able to address the issues you highlighted in your comment with the relevant people but understand that you do not want to meet.

If you change your mind in the future please do not hesitate to contact me again. Kind regards

Kathryn Halford,

Associate Director of Nursing

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Response from Manor Hospital

We are very concerned about your experience and would really like the opportunity to gain more information. Clearly this is not the standard we strive to provide for our patients and so it would be helpful if you could contact our Patient Relations department to discuss further. Telephone: 01922 656463 email: patientrelations@walsallhealthcare.nhs.uk

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