"terrible experience will go elsewhere in future ....."

About: Warwick Hospital

What I liked

One or two of the midwives on the swan ward are helpful.

What could be improved

The general manner of 90% of the staff on the ward. This hospital as a whole is a farce from the cleaning up, Lets start with G4S, for a start the car park barrier has been ripped off for a while now so forces people to drive past the AnE entrance causing congestion the G4S guys just sit in there office watching the chaos ! The car park itself is badly designed and with the guards lax attitude to things people drive at you the wrong way. The cleaners are poor and the food is worse!

Back to maternity services ........

There seems to be one paediatrician that only works a few hours a day as a check that shouldve been done on my daughter 2 days ago has just been done and after being told we could go we have just been held up by this check and its outcome. The ward staff are very hit and miss.

Anything else?

Make parking free again as ive seen no improvement since you started robbing people for parking!!!

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Responses

Response from Warwick Hospital

Thank you for taking the time to feedback to us about your experience.

The Trust has been seeing pressure on our car parking facilities and as a result an additional patient/visitor car park has been introduced on the other side of Lakin Road to alleviate the congestion on the hospital site. Car park charges are in place and this money is used to cover the cost of the running and maintenance of our car parks; for example, CCTV and maintenance work.

If you would like to speak to me about your comments in more detail please contact me at the below address. I will then be able to investigate further and pass your comments onto G4S, our Hotel Services provider.

Kind regards,

Jayne Blacklay

Deputy Chief Executive

jayne.blacklay@swft.nhs.uk

Deputy Chief Executive, Warwick Hospital, Lakin Road, Warwick, CV34 5BW.

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