"Terrible."

About: Ealing Hospital

What could be improved

Everything.

Anything else?

The most inefficient hospital imaginable. Everything needed repeating at least ten times, everything took five times longer than necessary and the final task of sending notes and x-rays to my local hospital didn't happen, wasting a day of my time getting new x-rays.

Staff sometimes seemed completely clueless about what they were doing and seemed to have barely any training. They often had an almost non-existent grasp of basic English.

There were exceptions, but my overall view is that the good 10% of staff are carrying the rest.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ealing Hospital

We are sorry to learn about your experience. We take such feedback seriously and would like the opportunity to discuss this with you in more detail. Please kindly contact our Patient Advice and Liaison Service (PALS) on freephone 0800 0641120 or by e-mail at pals@eht.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful