"Below par"

About: Sunderland Royal Hospital

What could be improved

I some times feel annoyed when i attend the hematology day care unit for my treatment .

I can understand what the person who made the comment about feeling she has done 10 rounds with Mike Tyson means lol , but it really isn't funny at all .

I attend here for treatment and i also hate it when i get certain nurses inserting needles wrongly ,it once took a nurse 4 attempts to get the needle in my arm,she kept saying if it didn't work this time she would let someone else try ,but she never did , to make matters worse she blamed me for having ' bad veins ' .

I also feel it is the same nurses that fail every time so they really should try harder .

Also i think some of these nurses can be below par instead of being polite and friendly 24/7 .

Story from NHS Choices

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Response from Sunderland Royal Hospital

Thank you for your comment on your treatment at the haematology department. We are sorry that some of our employees have not provided you with the high standard of care that we aim to provide. If you have any specific concerns about individuals, we would encourage you to contact us at corporate.affairs@chsft.nhs.uk so that we can address these or you can ask to speak to the Matron on duty to raise any problems on the day of your treatment.

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