What I liked
Surgery was good. Some of the nursing staff were pleasant and provided good patient care.
What could be improved
- Feedback to family was inconsistent. Depending who you spoke too different versions of the truth emerged, it was as though nobody was fully versed in a patients recovery status.
- My mother was discharged with paperwork indicating that she had had a total right hip replacement. In fact she had a total right knee replacement. This information was also passed to the district nurse on my mothers discharge.
-Some staff appeared to be less than committed to their chosen profession, coaching in general public relations would not go amiss.
"Post operation care for the elderly is very poor."
About: The Great Western Hospital The Great Western Hospital Swindon SN3 6BB
Posted via nhs.uk
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