"Post operation care for the elderly is very poor."
About: The Great Western Hospital The Great Western Hospital Swindon SN3 6BB
What I liked
Surgery was good. Some of the nursing staff were pleasant and provided good patient care.
What could be improved
- Feedback to family was inconsistent. Depending who you spoke too different versions of the truth emerged, it was as though nobody was fully versed in a patients recovery status.
- My mother was discharged with paperwork indicating that she had had a total right hip replacement. In fact she had a total right knee replacement. This information was also passed to the district nurse on my mothers discharge.
-Some staff appeared to be less than committed to their chosen profession, coaching in general public relations would not go amiss.