"Very reassured by the standard of Treatment and..."

About: Basildon University Hospital

What I liked

I was admitted to the Kingswood Ward on 01/12/12 for elective bowel surgery.

I also suffer from mental health issues which makes hospital treatment and in-patient treatment in particular a difficult experience for me to deal with.

All of the staff involved in my care, from the Surgical Team to the nurses & healthcare assistants on Kingswood Ward were fantastic and understood the issues I had in addition to the surgical procedure itself.

Despite being a very busy ward, the staff on Kingswood do an amazing job of keeping on top of patient care and I have no complaints about any of the treatment or care I received.

What could be improved

My only criticism would be the hospital bedside entertainment system which is a little overpriced.

I don't feel the quality of the content reflects the price being charged to view and think a "captive audience" is being slightly taken advantage of.

Story from NHS Choices

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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