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"calming, reasurring and supported by all Podiatry..."

About: Cannock Chase Hospital

What I liked

The atmosphere on arriving was very calm and organised. All of the care staff on the ward were really friendly and attentive, and had time for me. I was feeling nervous prior to the operation (bunion) but the nursing staff and the consultant and his registar were so kind, and I felt supported at all times. Thank you to the whole team, including the theatre nurse who chatted to me throughout the procedure and kept me calm. I left hospital feeling relaxed and suppported and the aftercare is reasurring. Thank you again to all the surgical and nursing team.

What could be improved

I can't see how my experience could have been improved. I think the board in the waiting area is a nice idea, to see other patients experiences and this was settling for me to read. The whole team should be congratulated on the experience provided. Such lovely people.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust 11 years ago
Submitted on 31/12/2012 at 09:29
Published on Care Opinion at 10:19


Dear

Thank you for taking the time and trouble to post these comments about the quality of service you received at CannockHospital. I am delighted that our staff did everything to treat you well and provide you with the information and reassurance you needed.

I have passed on your comments on to the staff concerned.

Kind Regards

Angela Grocott

Head of Patient Experience

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