"The standard of care was exemplary and the staff..."

About: Colchester General Hospital

What I liked

I'm primarily leaving feedback in order to compliment the excellent staff who saw me during my visit. I was admitted for a brief but sensitive procedure, and was most impressed by the friendliness and professionalism of the nurses and the specialist attending. I felt at ease the whole time, fully in control of proceedings regarding my care and, remarkably, as if I was the only patient on the unit! Outstanding... I hope they know that they're doing a super job!

What could be improved

Everything was perfect; I cannot think of what could be improved.

Anything else?

Also worth a mention is the informative leaflets that were given to me in advance of the procedure and afterwards, both of which answered my questions and prepared me for what to expect. (The publication code for the main leaflet is 715n2).

Story from NHS Choices

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Response from Colchester General Hospital

Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

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