"the UCLH is popular"

About: University College Hospital

What I liked

-The staff in the labour ward

What could be improved

-The behaviour of some of the staff in the maternity ward

-More beds

Anything else?

Well I was in labour from 4am but I decided to wait until my contractions were close together as my midwife already warned me to wait or else I would be sent home. As I live in tottenham, I took the cab to the UCLH and got there at 9.

I went to the labour ward and I had to wait to wait for a midwife to attend to me. When I finally saw a midwife (I think she was a sister), she gave me directions to go to a different floor to check how many cm I was! I was in so much pain that I couldn't walk so the midwife just checked me in one of the rooms on the ward. As it turned out, I was 9cm so then they rushed me into a room so I could give birth. Almost all the rooms were occupied so I had to wait for one to be cleaned.

I gave birth around 10am and the staff there were very nice and helpful. I was unable to hold my son straight away as I had a tear and needed stitches.

I had to wait for a bed in the maternity ward. I got a bed around 12. Everything was fine until they asked me to leave. My mother asked if I could stay so I could be monitored as I have a minor heart condition, my blood pressure was high at the time, I had a stitches and my mother wouldn't be at home as she was working. First they accepted. Then another midwife came and asked I could leave again because their wasn't enough beds. My mother explained why I couldn't do that. The midwife very rudely said to my mother that she would call social services as no one would be at home to stay with me and my son as I am 19 years old! I was very shocked at that. My mother than called her work and told them she couldn't make it. So we left. I was told previously that is was policy that from the maternity ward, a mother and her child must stay there a minimum of 6 hours. I only stayed for 4.

I think that the UCLH is so popular that the hospital cannot provide 100% of its full potential. As a first time mother, I would have preferred to go to a hospital that is not so well known and have the best care for me and my son.

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Response from University College Hospital

Many thanks for taking the time to comment about your experience at UCLH. We are sorry to hear of the concerns you have raised and the negative impact that this had on your birth experience. With the limited amount of information given it has not been possible to identify those involved in your care. However, the decision to transfer a woman to community care should always be made in collaboration with the woman and her family. We are extremely sorry that this was not your experience. If you would like to discuss your concerns in more detail, please contact our Patient Advice and Liaison Service on: 020 3447 7042

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