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Sympathetic and friendly staff, clean environment,...

Story from nhs.uk

"Sympathetic and friendly staff, clean environment,..."

About: Manchester Royal Infirmary

What I liked

Staff were very sympathetic despite seeing hundreds of people every day with injuries far worse than what I attended with. I don't know the name of the doctor I saw, but he was exceptionally friendly, and really made a bad situation that little bit better.

I was seen, x-rayed, diagnosed, treated and out the door within four and a half hours. Some would complain about the waiting time, but considering my injury was minor and others in the department needed acute attention, I thought it was very quick!

What could be improved

Nothing, I was very pleased overall.

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Responses

Response from Manchester Royal Infirmary 10 years ago
Manchester Royal Infirmary

Submitted on 14/05/2013 at 17:31
Published on nhs.uk on 15/05/2013 at 03:15

Thank you for taking the time to share your experience with us about our Accident & Emergency Department. We were really pleased to hear of your positive experience with us. The Trust welcomes patient feedback and your kind words have been passed on to the team.

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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