"Shame a few lazy, uncommitted employee's give this..."

About: Lister Hospital

What I liked

nothing

What could be improved

all the remarks made by previous patiants,still not being acted upon as people are still say ing the same things over the years?? Stop giving out the same old lame replys and really take action regarding basic standards,

Anything else?

low wages, means low incentive. so who can blame doctors/nurses/cleaners/porters ect to act in a way that is borderline to lazy? I had seven blood samples taken, when one would have been fine. Why?? Because they couldn't be bothered in getting it to the lab, before it started clotting. Simply disgusting. I was correctly treated by Addenbrooks with no issues whatsoever. Lister hospital has in my opinion rightly deserved its reputation (poor in most area's) which is very well shared with other hospitals... With regard to the hygine why over the years are patients "still" saying its dirty? How can you possibly answer in any other way, than to say yes we know are cleaners are lazy but have no back bone to fire them.. Bring back some correct dicipline & time proven values to what was once a superb hospital, that nearly every family , in Herts has had some dealings with in there life time.

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Responses

Response from Lister Hospital

You are clearly unhappy with the care you received, for which we are sorry. So what we want to do is put you in touch directly with the team that run the Lister's A&E so they can hear your experience first hand. We have found that using such patient accounts can help transform the understanding of what it is that patients see and observe - and just as importantly want from their local hospital. If you are willing to do this, then just e-mail us on generalenquiries.enh-tr@nhs.net. You said you didn't want a lame reply - this isn't one, it's a chance for you to have your voice heard.

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